Privacy Policy

Securus CCTV India Private Limited is an Indian manufacturer and technology company engaged in the development, manufacture and supply of CCTV surveillance products, video management solutions, networking products and related technologies.

For the purposes of applicable data protection laws, Securus CCTV may act as a Data Fiduciary in relation to personal data collected directly from individuals through its website and other services.

Depending on how you interact with us, we may collect:

Contact and identification information

• Name
• Mobile number
• Email address
• Company/organisation name
• Job title or designation
• Business address
• City, state and country

Enquiry and business information

• Product or solution requirements
• Project details provided by you
• Preferred method of communication
• Dealer, distributor or partner information
• Purchase or business-related requirements
• Other information voluntarily provided in your enquiry

Website and technical information

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information, where applicable
• Website pages visited
• Date and time of access
• Referring website or source
• Website usage and diagnostic information

Employment-related information

If you apply for a job or career opportunity with Securus CCTV, we may collect:

• Name and contact details
• Resume/CV
• Educational qualifications
• Professional experience
• Skills and certifications
• Employment history
• Information voluntarily provided during recruitment

Communications

If you communicate with us through email, telephone, WhatsApp, website forms or other channels, we may process the information contained in those communications.

We do not intentionally request sensitive personal data through our website unless such collection is necessary, lawful and specifically communicated to you.

We may collect personal data:

1. Directly from you when you submit a website form or enquiry;
2. When you contact our sales, support, marketing or other teams;
3. When you request product information, quotations, demonstrations or services;
4. When you register as a dealer, distributor, partner or business associate;
5. When you apply for employment;
6. Through cookies and similar website technologies;
7. Through other digital or offline interactions where you voluntarily provide information; and
8. Where permitted by applicable law, from publicly available or legitimately obtained sources.

We may process personal data for:

• Responding to enquiries;
• Providing product and service information;
• Preparing quotations and proposals;
• Processing orders and service requests;
• Providing customer and technical support;
• Managing customer, dealer, distributor and partner relationships;
• Providing warranty and after-sales support;
• Sending product updates and service notifications;
• Sending marketing communications where permitted by applicable law;
• Conducting recruitment and employment-related activities;
• Operating, maintaining and securing our website;
• Preventing fraud, abuse or unauthorised access;
• Complying with applicable laws and regulatory requirements;
• Establishing, exercising or defending legal rights; and
• Other lawful purposes communicated to you at the time of collection.

Securus CCTV will process personal data only for a lawful purpose and in accordance with the DPDP Act and other applicable laws.

Depending on the circumstances, processing may be based on:

• Your consent;
• A legitimate use recognised under applicable law;
• Compliance with a legal obligation; or
• Other lawful grounds permitted under applicable law.

Where consent is required, we will seek consent through an appropriate mechanism and provide information necessary for you to make an informed decision.

Where processing is based on consent, you have the right to withdraw your consent.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You may withdraw consent or request cessation of processing by contacting us using the details provided in the Contact and Grievance Redressal section below.

Where applicable, the mechanism for withdrawing consent will be designed to be as easy as the mechanism through which consent was provided.

Our website may use cookies and similar technologies to improve website functionality, understand website usage and enhance user experience.

Cookies may be used for:

• Essential website functionality;
• Security;
• Website analytics;
• Performance monitoring;
• Remembering user preferences; and
• Marketing or communication activities, where applicable.

Where required by applicable law, non-essential cookies will be used only after obtaining the required consent.

You may manage cookies through your browser settings or any cookie-management mechanism provided on our website.

Securus CCTV does not sell personal data.

We may disclose or share personal data with third parties where reasonably necessary for the purposes described in this Privacy Policy and where permitted under applicable law.

These parties may include:

• Technology and IT service providers;
• Website hosting and infrastructure providers;
• Cloud service providers;
• CRM, communication and support service providers;
• Marketing and analytics service providers;
• Logistics, service and business partners;
• Professional advisers, auditors and consultants;
• Government, regulatory or law-enforcement authorities where legally required; and
• Other service providers engaged by Securus CCTV for legitimate business purposes.

Where appropriate, we require service providers handling personal data on our behalf to maintain appropriate confidentiality and security safeguards.

Personal data may be processed or stored outside India where permitted by applicable law and subject to any restrictions or requirements prescribed by the Government of India.

Where required, Securus CCTV will implement appropriate contractual, organisational and technical safeguards for such processing.

We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with applicable legal and regulatory requirements, resolve disputes, enforce agreements, maintain business records or otherwise fulfil a lawful purpose.

When personal data is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, anonymise or otherwise dispose of it securely.

Different categories of data may therefore be retained for different periods.

Securus CCTV takes reasonable security safeguards to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Depending on the nature of the information and processing activity, safeguards may include:

• Access controls;
• Authentication mechanisms;
• Encryption and secure communication technologies;
• Network and application security measures;
• Monitoring and logging;
• Backup and recovery measures;
• Employee and service-provider confidentiality obligations;
• Security assessments and vulnerability management; and
• Incident response procedures.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

In the event of a personal data breach, Securus CCTV will take appropriate measures in accordance with applicable law, including notifying affected individuals and/or the applicable authority where required.

We will take reasonable steps to contain, investigate and remediate the breach.

Subject to the DPDP Act and other applicable laws, you may have the following rights:

Right to access information

You may request information regarding the personal data processed by Securus CCTV and other information that you are entitled to receive under applicable law.

Right to correction

You may request correction of inaccurate or incomplete personal data.

Right to erasure

You may request deletion of personal data where permitted under applicable law.

Right to withdraw consent

Where processing is based on consent, you may withdraw that consent.

Right to grievance redressal

You may raise a grievance concerning the processing of your personal data.

Right to nominate

Where applicable under the DPDP Act, you may exercise your right to nominate another individual to exercise your rights in accordance with applicable law.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before acting on certain requests in order to protect your personal data from unauthorised access.

If you have any question, concern or grievance regarding the processing of your personal data, you may contact us at the below mentioned address.

Data Protection / Grievance Contact

Securus CCTV India Private Limited

Head Office:
K.M. House, Ashram Road, Income Tax, Usmanpura, Ahmedabad, Gujarat – 380009, India

Manufacturing Unit:
B-20, GIDC Electronic Estate, Sector 25, Gandhinagar, Gujarat – 382016, India

We will endeavour to address grievances within the time period prescribed under applicable law.

If you are not satisfied with the resolution or where otherwise permitted under applicable law, you may approach the Data Protection Board of India or other competent authority in accordance with the applicable legal framework.

Our website and services are not intended to knowingly collect personal data from children except where such processing is permitted by applicable law and appropriate consent or authorisation has been obtained.

Where applicable, Securus CCTV will comply with the requirements relating to processing of children's personal data under the DPDP Act and Rules.

Our website may contain links to third-party websites, applications, social media platforms or other services.

This Privacy Policy does not apply to the privacy practices of third parties.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal data.

Securus CCTV may maintain pages or profiles on third-party social media platforms.

Interactions with those platforms may be subject to the privacy policies and terms of the respective platforms.

Information voluntarily shared by you through public comments or posts may be visible to others.

We may update this Privacy Policy from time to time to reflect:

• Changes in our products or services;
• Changes in our data-processing practices;
• Changes in applicable laws or regulations;
• Changes in technology or security practices; or
• Other operational requirements.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.