Terms & Conditions

Securus CCTV heartily thanks you for purchasing our security system products. We hope you'll be happy & enjoy our products and services. And if you are looking for services, product purchases, or any queries you can reach us at:

Call: +91 85911 85511 or Email: sales@securuscctv.com

Securus CCTV warrantees that its products are free from manufacturing defects. This warranty is non-transferable and applies solely to the original end user. Under this warranty, Securus CCTV will repair the products in accordance with the terms and conditions outlined below:

• The warranty will be considered valid only when the original purchase invoice is presented during service.
• Securus CCTV Products retains the right to refuse warranty services at its discretion.
• This warranty does not cover any damage caused by unauthorized modifications or changes made to the products.
• The warranty will be void if the product's type or serial number is altered, removed, damaged, or made unreadable, as it affects product identification and service eligibility.
• This warranty does not cover damage caused by incorrect installation or connecting the product to unauthorized equipment. It also excludes issues caused by third-party devices or software. Only approved installation and equipment ensure warranty coverage.
• This warranty does not cover damages resulting from accidents, lightning, water exposure, fire, natural disasters, improper ventilation, dropping, excessive impact, or any external factors beyond the control of Securus CCTV. Additionally, any damage caused by tampering, unauthorized repairs, or modifications by non-authorized agents will void the warranty. Protection against such risks is outside the scope of this coverage.
• This warranty does not cover any liability for loss of data, recorded images, or loss of business opportunities. In the event of repairs, if the content on the hard drive or storage is altered, deleted, or modified in any way, Securus CCTV will not be held responsible. Customers are advised to back up important data prior to any service to avoid such issues.
• Securus CCTV reserves the right to replace any defective parts with either equivalent new parts or high-quality reconditioned parts. This allows us to ensure your product continues to function properly while maintaining cost-efficiency and performance standards.
• This warranty does not override the consumer's statutory rights under applicable Indian laws. It also does not affect any rights the consumer may have against the dealer related to the sale or purchase of the product. These rights remain fully intact, regardless of the warranty terms.

General Maintenance for Your Video Surveillance System

Proper care and regular maintenance are key to ensuring that your video surveillance system works well and lasts over time. By following a few simple tips, you can keep your system running smoothly and avoid common problems. Here are a few key points to remember:

It’s important to take steps to protect your cables and equipment from damage caused by birds, rodents, and insects. These creatures can cause serious issues with your security system. For example, small birds may use the insulation from cables to build nests, and rodents can chew through wires without you noticing. Spiders may build webs on your cameras, and wasps or bees sometimes make nests inside camera enclosures. In colder months, cameras can also attract animals looking for warmth. Taking preventive measures to protect your system from these threats will help ensure its long-term reliability.

Outdoor cameras need regular cleaning and inspection to stay in good working condition. Dust or dirt on the camera dome, especially on PTZ (Pan-Tilt-Zoom) cameras, can interfere with the autofocus, causing the camera to focus on the dome instead of the scene. This results in blurry footage. Even a small amount of dirt on the dome or housing faceplate can cause light from the camera’s infrared LEDs to reflect back into the sensor, leading to poor image quality. Regular cleaning will prevent these problems and keep your camera’s images clear.

To keep the camera's image sharp, clean both the inside and outside of the dome regularly. Dust or dirt on either side of the dome can reduce the quality of the footage. While indoor cameras usually don’t get as dirty as outdoor ones, it’s still a good idea to clean them regularly. This helps ensure they continue working at their best.

If there is dry dirt or sand on the outside of the camera housing or dome, use a soft brush to gently remove it. You can also use compressed air to blow off the dust, but be careful not to get too close. Too much air pressure can push dirt inside the dome, which could scratch the surface.

To clean the inside of the dome, remove it or open the housing. Use a microfiber cloth to gently wipe away any dirt or dust that may have built up.

If there's a thick layer of dirt or grease on the dome, wash it with warm, soapy water and dry it with a microfiber cloth.. Avoid using paper towels, as they can scratch the surface of the dome. While cleaning, also check the rest of the camera for insect nests, spider webs, or other debris.

By following these simple maintenance tips, you can help ensure that your video surveillance system continues to work effectively and lasts for years. Regular care will keep your system running smoothly and improve its performance over time.

Additional Tips for Maintaining Your Video Surveillance System

Here are some more helpful tips for keeping your security cameras and enclosures in good shape:

• Clean the Exterior: To clean the outside of the camera enclosure, use a soft brush, compressed air, or a damp cloth. For stubborn grease, wash the enclosure with warm, soapy water and then dry it with a microfiber cloth.
• Inspect Inside the Enclosure: Open the camera housing and check it carefully for insect eggs, spider webs, or nesting materials. Use a soft brush, air can, or a damp cloth to clean the inside. Be careful not to rub dirt onto the camera, especially the lens, as this can cause scratches or affect performance.
• Check the Wiring: Inspect the wiring inside the enclosure to make sure the insulation is intact and hasn’t been damaged. If you find any issues, fix them right away to prevent further problems.
• Clean the Lens: If you notice a fingerprint or smudge on the lens, use a lens-cleaning pen or a microfiber cloth to gently clean it. Avoid using regular cleaning materials, as they may scratch the lens or damage any protective coatings.
• By following these easy maintenance steps, you can help your video surveillance system stay clear and reliable for a long time. Regular checks and cleaning keep everything working smoothly and improve the overall performance of your cameras.